Dear Mr Brimacombe,
Now that the scaffolding has come down from around Scott Building here at the University of Plymouth, I just want to take the opportunity to pass on our appreciation for the way Owen and his team conducted their work.
From the moment they arrived, Owen was diligent, visiting our rooms, explaining what was happening, and giving us means to contact him in the event of any problems. What problems did occur for us were slight, but when we raised them with him he dealt with them in a professional, prompt and friendly manner.
Please pass on my thanks to own and those who worked with him, and please give him a raise at the earliest opportunity (by which I don’t mean sending him up higher scaffolding!)